Help - FAQ

Video Downloads FAQ

We do all our installations within 5 days of order. We also have an express installation service, where you can get your alarm fitted within 24 hours of order at an additional cost of £99, within 48 hours for an additional fee of £49.00, and weekend (Saturday only) or evening installation (installations to start by 4pm (seasonal conditions apply) and finish on the same evening) for £49.00 each.

Yes, we offer express installation services that allow you to have your installations on a weekend (Saturday only) or in the evening (installations to start by 4pm and finish on the same evening,seasonal conditions apply) for £49.00

We use our own engineers for all our installations. Our engineers are trained and certified by the manufacturers we work with and alsoall our installers are BS7858 Screened and CRB checked for your protection.

Of course not, our engineers carry all necessary stock with them and you can decide with them at the time of installation if you need any extra bits. ÿThey start all installations with a survey and make recommendations. You can order the standard kit on the website or on over the phone and pay for any accessories you get on completion of installation either by card, cash or cheque

Yes we certainly can. Apart from Yale alarms, all other ones do not cost you any extra to make them pet friendly. Just mention you want it to be pet friendly when you place your order. Yale alarms tend to be little more expensive with the pet friendly sensors.

No problem at all. Please get in touch and we can arrange that for you.

We certainly can. We can have alarms connected to our third party monitoring station and they will call you to let you know your burglar alarm is going off. We however, do not do police response alarms and keyholder services, generally used in commercial premises.

Proximity tag is a portable device which can be used for turning the alarm on and off without having to punch your user code in to operate your burglar alarm.

Wireless keyfobs make it easy for you to turn the alarm on and off from anywhere in the house. Keyfobs are handy at night, as you can operate your alarm sitting in bed, and they also work as a panic button for you as well.

A smart phone all for an alarm allows for you to remotely control your alarm from any where in the world. You can check your intruder alarm status, and turn it on and off as well. Some apps will even allow you to individually control each sensor in the alarm and make settings changes. With apps, alarms can notify you and give you details of which sensor triggered the alarm as well. Some alarms also has the option of camera sensors if you have app.

For burglar alarms with smartphone apps, we always recommend considering fitting them with camera sensors. Camera sensors helps with visual verification of an actual alarm. The alarm will send photos/ videos to your phone, so you can see who triggered the alarm and take necessary actions. You can also log into your app and take photos of your house anytime from the app as wel

Unfortunately most burglar alarm manufacturers tend to work only with android and iphone devices and hence apps are only available for such devices. However, you can always log into your alarm from a computer with internet access as well.

We are part of SSAIB. We also have our own internal training procedures and all our engineers go through training with manufacturers we work with as well.

Yes we do. We can install our professional range of alarms with a SSAIB certificate.

No, they don?t! All British Standard Wireless Burglar Alarms work on their own dedicated wireless frequency. Some alarms do use your broadband for smart phone app connectivity for remote access and control.

Here?s a small list of what alarms these days can do for you. Apart from the obvious loud and visible siren outside, most of our alarms also have internal sirens built into the control panel of the alarm. Zone Controllable Alarm ? you can use them when you go out and also when you go to bed at night. Telecommunicating Alarms ? Alarms call you when they are triggered using either your landline or using a simcard inside the alarm. Smart Phone App Alarms- Alarms connect to your home broadband and can be remotely accessed and controlled from your smart phone. Camera Sensors Alarms ? Alarms with apps can also have motion sensors with built in cameras which sends you photos/ video when alarm is triggered, for visual verification.

Yes, we do. Please get in touch and we will be happy to go through the options and pricings with you. Please note, with installation only service, we offer 1 year onsite warranty for the installation. If the product gets faulty, you will have to take it back to the product supplier. When we supply and install the product, the whole responsibility is ours.

Sorry to hear that. Please get in touch and we will help you get that sorted.

Yes, all the prices displayed on the website for intruder alarms, include fitting and VAT. There is no hidden charges and all our systems come with 1 year onsite warranty for installation and products.

All our prices are published on the website. The burglar alarm prices we have on the website are all inclusive of supply, fitting and taxes.

Unfortunately, there is no cancellation available after a system is fully installed for you. They come with 1 year onsite warranty and if anything is wrong we will fix them free of cost. Once a system is installed, they cannot be removed without damages to your property or cannot be sold off to another customer. No installation company will offer a free removal of alarm after installation. You can of course cancel your order between placing an order an installation. Our cancellation policy is detailed in our terms and conditions section.

No problem at all, we can help you choose them. You can even decide if you need any extra devices on the day of installation. Our engineers carry them in stock.

Yes you certainly can. Please get in touch and we can arrange an engineer to remove it and reinstall it in the new property for you.

Certainly! Please call us on 020 3137 8727 and we discuss your requirements and arrange this for you.