Skip to content FHA secures retail units, offices, warehouses, schools, healthcare facilities, hospitality venues, community centres, construction sites, manufacturing plants, logistics hubs, estate-managed properties, and multi-site enterprises across London and the South of England.
Yes. Every solution is designed around your security concerns, site survey, risk assessment, building layout, operational workflow, insurance needs, compliance requirements, and budget.
Yes. Multi-site businesses can monitor CCTV, burglar alarms, and access control systems across all locations from one central dashboard or smartphone apps.
Yes — we provide fast, reliable commercial CCTV, alarms, and access control installations across Greater London and the South East.
First, we speak with you to understand your site and your needs. Then, if required, we send a risk assessor/security engineer to assess access points, blind spots, workflows, building structure, and operational patterns to scope the right solution. We can also design security solutions based on floor plans and site photos.
The assessment covers vulnerabilities, access points, blind spots, high-value asset areas, lighting analysis, environmental risks, staff safety needs and compliance requirements.
Most systems are installed within a few days of your survey. We schedule promptly and work with minimal disruption to your operations.
After your survey and assessment, installation is scheduled promptly. Our engineers work efficiently with minimal disruption, so your business is protected from day one.
We also offer express installation and callouts to deal with urgent requirements as well.
Yes. FHA does not lock you into proprietary hardware. You retain full ownership, giving you freedom, flexibility, and long-term control.
Yes. We service and support commercial burglar alarms and business CCTV systems across Bedfordshire, Berkshire, Buckinghamshire, Cambridgeshire, East Sussex, Essex, Gloucestershire, Greater London, Hampshire, Hertfordshire, Kent, Leicestershire, Northamptonshire, Oxfordshire, Surrey, Warwickshire, West Midlands, West Sussex, Wiltshire, Norfolk, and Suffolk.
We install commercial CCTV, burglar alarms, access control, wireless smart monitoring, perimeter protection, panic systems, video intercoms, and fully integrated smart security using brands including Johnson Controls, Risco, Visonic, Qolsys, Hikvision and Hanwha.
The products and specifications we recommend are based on your security requirements and compliance requirements.
Yes. We install fully wireless, wired and hybrid (mix of wired and wireless detectors) alarm systems for commercial properties, reducing disruption and allowing flexible expansion.
At FHA Security, we use the best trusted security brands such as Johnson Controls, Risco, Visonic, Qolsys, HikVision, Hanwha, delivering reliability and long-lasting performance, ensuring reliable performance and long-term durability.
Yes. Our commercial CCTV cameras include infrared (IR), low-light, and night-vision technology for clear footage 24/7. We recommend cameras and specifications based on site-specific requirements.
Yes. We can design alarm systems and CCTV systems to use long-range communication, range extenders and mesh technology to protect large or multi-building premises.
We can design, install and maintain access control solutions such as keypads, card readers, fobs, biometric access, and cloud-based systems with full activity logs. We can also set you up with self-administered access solutions for visitors.
We use a combination of internal or external motion sensors, gate sensors, curtain detectors, beam detectors and external smart cameras to detect intrusions before damage occurs.
We offer discreet panic buttons, remote keyfobs, and instant alert systems that notify monitoring teams and keyholders immediately.
We offer discreet panic buttons, wireless fobs, fixed panic points, and app-based duress alerts connected to our monitoring station.
Yes. If your organisation requires NDAA compliance — or you’re concerned about future regulatory requirements in the UK or Europe — we can recommend and install security systems that meet those standards.
Absolutely. Your systems can work seamlessly together, allowing you to manage everything from a single mobile app.
Yes. You can receive motion alerts, person detection notifications, line-crossing alerts, highlight reels, and live footage directly on your mobile device.
You can easily add or remove users, monitor access logs, receive notifications, and view highlight reels directly from your phone.
Absolutely. CCTV, burglar alarms, and access control can be expanded easily without replacing the entire security system or starting over again.
Yes. We configure recording settings, retention periods, access permissions and signage according to GDPR guidelines for CCTV use in commercial environments.
Yes, we can. Our systems can include local and/or secure cloud storage with redundancy, battery backup, and built-in fail-safes to protect footage and data at all times.
Yes. Our monitored systems can be configured for Level 1 police response, ensuring rapid attendance when an alarm event is confirmed.
Yes. We offer 24/7 professional CCTV monitoring, AI-enabled real-time detection, and alarm-triggered video verification. When an alert is triggered, a trained operator reviews the live footage, verifies the event, and notifies your keyholders, police, or guarding company based on your setup.
Yes. Our NSI-accredited monitoring centre provides 24/7 alarm and CCTV monitoring, keyholder alerts, fire alerts, panic alarms, and response coordination.
Yes. We can integrate your system with SIA-licensed keyholding and patrol providers of your choice, or recommend trusted local partners.
Yes. Smart security apps allow you to check live footage, receive alerts, view highlight reels, and manage your system anytime.
Yes. Our FHA’s alarm takeover services enable you to upgrade outdated or failing systems without major disruption.
All installations are aligned with industry, insurance, and regulatory standards to ensure compliance and reduce liability. We recommend that we discuss your insurance requirements before any solutions are deployed.
Many UK insurers require compliant alarms and CCTV for commercial premises. We install systems that meet insurer and police standards.
We offer flexible access control where users can be added or removed instantly, supported by full audit trails and activity logs.
We can give you specific solutions for cleaners and other out-of-hours access using a combination of alarm and access control management.
Yes. We offer service and maintenance plans with routine maintenance, emergency support, rapid repairs, and system health monitoring.
At FHA, we believe in giving you complete control and flexibility on your system management and the length of our relationship. We do not tie you down to any fixed-term contracts and give you flexibility to add or remove services with short notice. Please note, some third-party services like police response and keyholding services typically carry 12-month contracts.
Pricing depends on your building size, number of entry points, camera count, integration level and monitoring needs. FHA provides clear, itemised quotes for installation and ongoing maintenance and monitoring with no hidden fees.
Most SMEs benefit from a combination of monitored alarms, smart CCTV and access control. FHA designs bespoke solutions tailored to small business budgets and premises types.
We do all our installations within 5 days of order. We also have an express installation service, where you can get your alarm fitted within 24 hours of order at an additional cost of £99, within 48 hours for an additional fee of £49.00, and weekend (Saturday only) or evening installation (installations to start by 4pm (seasonal conditions apply) and finish on the same evening) for £49.00 each.
Yes, we offer express installation services that allow you to have your installations on a weekend (Saturday only) or in the evening (installations to start by 4pm and finish on the same evening,seasonal conditions apply) for £49.00
We use our own engineers for all our installations. Our engineers are trained and certified by the manufacturers we work with and alsoall our installers are BS7858 Screened and CRB checked for your protection.
Of course not, our engineers carry all necessary stock with them and you can decide with them at the time of installation if you need any extra bits. ÿThey start all installations with a survey and make recommendations. You can order the standard kit on the website or on over the phone and pay for any accessories you get on completion of installation either by card, cash or cheque
Yes we certainly can. Apart from Yale alarms, all other ones do not cost you any extra to make them pet friendly. Just mention you want it to be pet friendly when you place your order. Yale alarms tend to be little more expensive with the pet friendly sensors.
No problem at all. Please get in touch and we can arrange that for you.
We certainly can. We can have alarms connected to our third party monitoring station and they will call you to let you know your burglar alarm is going off. We however, do not do police response alarms and keyholder services, generally used in commercial premises.
Proximity tag is a portable device which can be used for turning the alarm on and off without having to punch your user code in to operate your burglar alarm.
Wireless keyfobs make it easy for you to turn the alarm on and off from anywhere in the house. Keyfobs are handy at night, as you can operate your alarm sitting in bed, and they also work as a panic button for you as well.
A smart phone all for an alarm allows for you to remotely control your alarm from any where in the world. You can check your intruder alarm status, and turn it on and off as well. Some apps will even allow you to individually control each sensor in the alarm and make settings changes. With apps, alarms can notify you and give you details of which sensor triggered the alarm as well. Some alarms also has the option of camera sensors if you have app.
For burglar alarms with smartphone apps, we always recommend considering fitting them with camera sensors. Camera sensors helps with visual verification of an actual alarm. The alarm will send photos/ videos to your phone, so you can see who triggered the alarm and take necessary actions. You can also log into your app and take photos of your house anytime from the app as wel
Unfortunately most burglar alarm manufacturers tend to work only with android and iphone devices and hence apps are only available for such devices. However, you can always log into your alarm from a computer with internet access as well.
We are part of SSAIB. We also have our own internal training procedures and all our engineers go through training with manufacturers we work with as well.
Yes we do. We can install our professional range of alarms with a SSAIB certificate.
No, they don?t! All British Standard Wireless Burglar Alarms work on their own dedicated wireless frequency. Some alarms do use your broadband for smart phone app connectivity for remote access and control.
Here?s a small list of what alarms these days can do for you. Apart from the obvious loud and visible siren outside, most of our alarms also have internal sirens built into the control panel of the alarm. Zone Controllable Alarm ? you can use them when you go out and also when you go to bed at night. Telecommunicating Alarms ? Alarms call you when they are triggered using either your landline or using a simcard inside the alarm. Smart Phone App Alarms- Alarms connect to your home broadband and can be remotely accessed and controlled from your smart phone. Camera Sensors Alarms ? Alarms with apps can also have motion sensors with built in cameras which sends you photos/ video when alarm is triggered, for visual verification.
Yes, we do. Please get in touch and we will be happy to go through the options and pricings with you. Please note, with installation only service, we offer 1 year onsite warranty for the installation. If the product gets faulty, you will have to take it back to the product supplier. When we supply and install the product, the whole responsibility is ours.
Sorry to hear that. Please get in touch and we will help you get that sorted.
Yes, all the prices displayed on the website for intruder alarms, include fitting and VAT. There is no hidden charges and all our systems come with 1 year onsite warranty for installation and products.
All our prices are published on the website. The burglar alarm prices we have on the website are all inclusive of supply, fitting and taxes.
Unfortunately, there is no cancellation available after a system is fully installed for you. They come with 1 year onsite warranty and if anything is wrong we will fix them free of cost. Once a system is installed, they cannot be removed without damages to your property or cannot be sold off to another customer. No installation company will offer a free removal of alarm after installation. You can of course cancel your order between placing an order an installation. Our cancellation policy is detailed in our terms and conditions section.
No problem at all, we can help you choose them. You can even decide if you need any extra devices on the day of installation. Our engineers carry them in stock.
Yes you certainly can. Please get in touch and we can arrange an engineer to remove it and reinstall it in the new property for you.
Certainly! Please call us on 020 3137 8727 and we discuss your requirements and arrange this for you.
Please note limitations when using the pet-friendly PIR?s. The weight of the pet and the pet climbing the height so that it will get detected. So if pet climbs a table or sofa it may get detected. Our experts will position the sensor in best suitable place.
The siren will sound when triggered for a pre-selected time of 4 or 10 minutes, chosen by you.The system will automatically be re-armedagain after this time period has elapsed.
The technical specification is 110 decibels.
It is possible to have several sirens, yes. However, only one unit can be programmed with a siren-based alarm. Separate sirens can be purchased by calling us on 0800 193 8727 or from our installers at the time of installation and ?dummy? boxes are also available..
The siren uses standard, non-rechargeable, D-type alkaline batteries. It is not solar powered.
Siren batteries should be refreshed every 2-3 years. The unit will ?beep? five times when arming the system ÿ to inform you that the battery power is too low. It is required to disable the siren tamper when swapping out batteries. Further details are to be found in the manual.
A maximum of three contact numbers can be stored.
Yes, in addition to the external siren unit you have the option of enabling or disabling the internal panel siren.
A power fail or ?tamper? condition is present within the system. Check all devices are firmly screw-mounted and that the DC adaptor is connected. If necessary, try re-seating the control panel on the wall mounting back plate with the panel in programming mode.
If the alarm is set in ?Home? mode, the panel display will always display ?Home?. In ?Away? mode, however, the ?Alarm On? status will disappear after 5 minutes to show only the time and date.
There will not be a problem in using a detector in this location.
You can use pet friendly sensors. Alternatively, a magnetic door contact could be used in place of a PIR for this purpose.
Yale PIR?s have a built-in 60 second sleep timer, to prolong the battery life. Arm your system before vacating all areas occupied by PIR detectors for a maximum period of 60 seconds, before re-entering the area and retesting. Please bear in mind, that faster reaction is obtained when movement is detected by walking across the field of view of a PIR lens,rather than simply standing in front of it.
The PIR?s will respond to movement of up to 15 metres away.
The red PIR lights will not always flash, to conserve the battery life. If you are in any doubt of the ÿoperation of a PIR, vacate the area for up to 60 seconds, and test using the ?walk test? facility.
The control-panel based system has a useful ?walk test? feature. This allows radio range testing of the various devices, without having to audibly test your alarm so as not to cause nuisance to your neighbours
All of the detectors are completely wire-free, there are no mains wiring required to install your system. The control panel-based alarms, however, connect to the mains power supply via the DC transformer lead provided in the kit
Yale alarm systems will accommodate a maximum of 20 devices
Batteries should be replaced every 2-3 years. Each detector, siren, control panel will inform you when this is required.
It is recommended that several keyfobs are programmed in. The individual members of the household can carry their own keyfob around, allowing simple arming and disarming of the system as desired.
Visonic alarm systems will accommodate a maximum of 28 devices.
Infinite Prime alarm systems will accommodate a maximum of 32 devices.
All of the detectors are completely wire-free, For control panel mains wiring is required and telehone line is also needed.
All of the detectors are completely wire-free, For control panel mains wiring is required and telephone line is also needed and siren box requires a 12 v supply.
You can either press [OK] on your Visonic alarm control panel/ keypad or the * button on your remote control keyfob to know what the memory conditions are.Press [OK] repeatedly to review the memory condition. Press the [OK] key repeatedly until the prompt clears, then arm and then disarm the system. The memory prompt should be cleared.If the memory messages are more urgent, like low battery warnings, communication errors like GSM failure or Comms Failure or tamper warnings, then arrange for your Visonic specialist engineer to service your alarm for you.
Visonic?s wireless technology consisted of mainly Powermax range (discontinued in 2019) and Powermaster range which uses advanced PowerG technology. So currently, this is the most popular range from Visonic. This includes the budget-friendl Powermaster 10,versatile Powermaster 30,Powermaster 33 with separate keypad and control panel for smart connectivity and full-screen display Powermaster 360R.The latest offering from Visonic is the Qolsys (Qualify of Life) system is the most advanced home automation home security system, which is well and indeed the future of smart living.
You can stop some warnings on the Visonic alarm panel. Press unlock and enter the pin to disarm the system. This should silence the alarm for 4 hours until an engineer can service it. Some other warnings may not clear after this. In that case,ÿyou must contact your Visonic engineer/ Visonic alarm company immediately as it may lead to false alarms or further faults to your system.
For simple faults on the alarm, just arming and disarming will clear the warnings. If you need to reset the alarm because you do not know the user codes or require an engineer?s/ master code, please contact your Visonic engineer or us, and we can arrange a Visonic trained engineer to reset it for you.
There are several ways to disarm your Visonic alarm. Press Unlock (padlock open sign) and enter your pin code. Press unlock sign on your remote control keyfob to turn the alarm off. Press the unlock button and press the proximity tag against the key sign on the keypad/ control panel ( available only on some models). Use your Visonic app to disarm the alarm system.
Visonic alarm uses batteries in every internal device and external siren box. Visonic recommends a professional Visonic trained engineer/ Visonic partner alarm company to service Visonic alarms as a professional-grade alarm system. If you do not have an engineer looking after your alarm, FHA Security (a Visonic Platinum installer) can certainly help.
You would require a Visonic specialist engineer to reset your alarm and generate new codes for you. Please give us a call, and we can definitely help.
Visonic alarms comply with Grade 2 or higher standards and meet EN 50131 standards. When installed by NSI or SSAIB certified installers like FHA Security, you can request a certificate of compliance for insurance purposes. You can check if your alarm installer is NSI or SSAIB approved by checking them on their website.
It could be due to a number of reasons, most commonly rectified by a service visit from a Risco specialist engineer from FHA Security. Common faults include low battery warnings, tamper problems, faulty sensors and communication failures.
You can simply disarm the system if it is a common fault. It will clear all memory notifications and use the system as usual. Please check the notifications carefully as it could be a fault that requires the attention of an engineer.
To arm the system, press the lock button and exit to set the alarm. To Disarm the system, press the unlock button and enter the code. There are a number of ways to use your Risco alarm. To disarm, press Unlock (padlock open sign) and enter your pin code, and arm the system by pressing the lock button. unlock sign on your remote control keyfob to turn the alarm off (available with some models). Press the unlock button and press the proximity tag against the key sign on the keypad/ control panel (available only on some models). Use your iRisco / Home Control app to disarm the alarm system (only available with Risco smart alarms, app subscription required).
Risco is one of the most advanced and hence complicated security systems to reset. We recommend you use a Risco specialist company like FHA Security to help you reset the system. A typical full alarm reset includes resetting and reprogramming the whole system to your requirements.
We use our own engineers for all our installations. Our engineers are trained and certified by the manufacturers we work with and also all our installers are BS7858 Screened and CRB checked for your protection.
We do all our installations within 5 days of order. We also have an express installation service, where you can get your alarm fitted within 24 hours of order at an additional cost of £99, within 48 hours for an additional fee of £49.00, and weekend (Saturday only) or evening installation (installations to start by 4pm (seasonal conditions apply) and finish on the same evening) for £49.00 each.
We certainly can. Please have a look at our express installation service. Weekend (Saturday only) or evening installation (installations to start by 4pm (seasonal conditions apply) and finish on the same evening) for £49.00 each.
Yes, we do. Please get in touch and we will be happy to go through the options and pricings with you. Please note, with installation only service, we offer 1 year onsite warranty for the installation. If the product gets faulty, you will have to take it back to the product supplier. When we supply and install the product, the whole responsibility is ours.
Up to 10 years from the date of installation of your alarm system! You are on a rolling maintenance package and as long as you are on it, the warranty is up to 10 years.
Call us if you have a problem with your alarm, our engineers will try and rectify it over the phone or by remote connection to your alarm. If we cannot fix the problem remotely or need an engineer to visit to resolve the problem,they will offer a temporary fix on the same day and arrange for an engineer to visit you.
Your alarm service visit from our engineers, extended warranty on all fixed parts in your security system, cost of all batteries replaced and also replacing any faulty parts if needed.
Any portable devices like remote control keyfobs, panic buttons and proximity tags. Any damages caused by vandalism and any external factors like floods, thunderstorms or lightning.
You can carry on having the extended warranty and maintenance from us, if we remove and reinstall the systems for you. The system removal and re-installation will be a chargeable service.
We can still maintain your alarm and service it for you. The product won?t be covered by the warranty, but the service and any callouts required will all be covered in the fixed cost package. The only additional cost will be the cost of replacing any faulty parts.
Unfortunately, extended warranty option is only available if you set this up within the first year of installation of the alarm system. You could still get the alarm maintained with free callouts and all inclusive service package for you. The only additional cost will be the cost of replacing any faulty parts.
The payments are made by monthly/ quarterly direct debit and your bank statement will show ?Fitted Home Alarms? against the payments.
Our monthly direct payments depend on the make and model of your alarm system and also the total number of devices your alarm has. Talk to us to get a bespoke price for your system.
This is a rolling maintenance package and you are not signing up for a fixed length at a time. Please let us know if you wish to cancel and we will do the rest. Please note, it can take up to 15 working days to cancel, if you are in the direct debit collection window.
Certainly! We can certainly install your alarm system with a one-off installation cost. Such systems will still come with 1-year onsite warranty. You could still call us for services, as and when required, for a one off cost.
Certainly! The whole terms are in the next page!
All the alarms we offer come by default with the self-monitoring option provided you have a telecommunicating alarm system. If you do not want to self monitor the alarm we do offer monitoring via a third party monitoring station. please give FHA security customer service team a call on 020 3137 8727 for more details.
A self-monitored alarm contacts a preloaded list of people in the alarm if it is triggered and you will decide on the next action once you verify the alarm. In a third-party monitoredÿalarm, the alarm is monitored 24/7 by a 3rd party alarm receiving centre (ARC). The staffs at the ARC respond to your alarm activations by contacting you and your pre-defined list of key-holders. This option is available with most of our systems with a monthly ongoing cost and requires an annual service.
A Police monitored alarm offers immediate notification to the emergency services in the event of serious threat to your home security. This depends on the specification of your system and individual circumstances; it can also be a very expensive way to monitor your alarm. Please contact the office for more information.
You will have more information in your fingertips than a monitoring station will if you have a smart alarm with camera sensors. An image verified alarm notification is taken seriously as a 999 emergency call by the police. While there is nothing stopping you from still having it monitored, a self-monitored option may do the job.
Unfortunately, Yale alarms do not comply with the minimum grading requirements for remote monitoring by ARCs, it won?t be possible.
A monitored alarm is more likely to be required for higher risk properties. When applying for insurance or in the event of a claim following a burglary, your insurer may ask for proof that an alarm has been installed in line with their requirements.ÿA British standard grade 2 alarm is sufficient even if it is self-monitored. We are SSAIB approved installers and can offer both self-monitored and third-party monitored alarms. Check with you insurance provider if you are unsure.
A key holder service is when the ARC team respond to your alarm activations by contacting you and your pre-defined list of key-holders.This is not to be confused with a key holding service, where a 3rd party manned Security Company has a set of keys for your property.
All approved monitored companies will be regulated by NSI or SSAIB and get regular inspections from regulators to ensure compliance. You can identify these by looking them up on the regulator?s websites.
Our maintenance plans come with complete peace of mind and you can cancel any time you choose to. There are no cancellation charges either. If you have monitoring with your maintenance plan, the minimum term is 12 months.
Third-party monitoring requires annual service and Police response monitoring may require up to 3 services a year.
Yes. Specialist CCTV monitoring companies do live monitor CCTV cameras 24/7 and it is mostly done only in commercial applications due to its very high cost.
PIR ? Passive InfraRed motion detection sensors used within a designed area or a room to detect movement and alert the alarm control panel.
D/C (Door Contact)- Magnetic door contacts trigger the alarm when the magnetic field created by the two pieces of contacts are breached.
PSTN (Public Switched Telephone Network)- Burglar alarms with PSTN modules useÿtraditional landline connections for calling out in the event of an alarm.
GSM(Global System for Mobile)- Burglar alarms with GSM module useÿsim cards inside the alarm for calling or texting and data connection for smart app remote connectivity.
IP(Internet Protocol)- Burglar alarm uses an IP module for connecting your alarm to broadband for remote access and smartphone connectivity. A physical cat6 connection between broadband and alarm control panel will be needed.
Wi-Fi (Wireless Fidelity)-Your burglar alarm can be wirelessly connected to your broadband for smartphone connectivity.
POE (Power over Ethernet)- Your CCTV system will get both power and data transfer through network cables. So using ethernet connection between the recorder and cameras, cameras are powered and data transferred back to the recorder. This eliminates the need for separate cables and power supply.
POC (Power over Coaxial)- Coaxial video cable will be used for transfer of video and power. This eliminates the need for separate cables and power supply.
EN 50131- European systems standard for burglar alarms that need to be installed and maintained by certified and regulated installation companies. There are 4 grades within EN50131 British standards.
Alarm Grades (4 Grades) ?There are 4 intruder alarm security grades. From the lowest Grade 1 up to Grade 4. However, Grade 4 systems are non-existent for practical purposes. Only Grades 2 and 3 can gain police response to alarms. To make it more understandable ?The Security grade is a measure of the resilience to outside influences and to attack by criminals.” It is the norm to describe Security Grades like this: Grade 2: intruders are expected to have more knowledge and some specialist equipment. Ideal for residential and small business requirements Grade 3: intruders will have both comprehensive knowledge and portable electronic equipment. Ideal for businesses with specific insurance requirements. Grade 4: intruders have the expertise, access to good equipment and planned intrusion. Used for high-end commercial uses like banks and building societies.
ARC (Alarm Response Centre)-ÿARCs are accredited alarm monitoring stations that manage and respond to monitored alarm alerts.
Powercode- Visonic Powercode Series wireless burglar alarm technology used in Powermax series of Burglar Alarms.
PowerG- Visonic PowerG is the patented two-way wireless technology used in Visonic?s Powermaster range of alarms.
DIY- Do It Yourself.
At night, our CCTV cameras use Infra Red lights to display the video output. IR light is invisible to the human eye and it bounces of hard surface to reflect the infra red rays and helps the camera to see in the night. The output in darkness will be black and white.
All our CCTV systems are designed to keep the recordings for a minimum of 30 days and in some cases lasting upto 60-65 days depending on number of cameras and size of storage in your custom designed CCTV.
Certainly! Our professionally installed CCTV systems are designed to be connected to your broadband at your home/ your business to give you remote viewing of your property from an android/ iphone app or from a computer with internet access. Please note, in some cases, depending on your broadband provider, you may require static ip for remote viewing
For residential properties, we do not think you need a dedicated monitor for viewing your footage all the time. We do recommend one for businesses. If you require us to supply one, please do let us know, we do CCTV monitors starting from Å100.00 plus VAT. There may also options to have your CCTV connected to your existing TV depending on the location of the DVR. There may be additional cabling/ accessories cost associated with this.
The recorder (DVR/NVR) can be placed in a number of locations based on the following factors. Entry point for all cables from the cameras into the house, Number of cameras and their location, proximity of preferred location for CCTV recorder to power supply, broadband and/ or TV monitor.
Possibly. Depending on ease of access, power supply and connections for remote app connectivity.
Professional grade CCTV systems as a minimum need power supply and in most cases a direct connection to the main recording (DVR/ NVR) unit. As CCTV cameras are recording constantly, they need more than just battery power to operate, hence needing the cables to connect them. We do our best make sure most cables are outside the property or mostly invisible if there is any inside.
There is a fault on the system- Usually a low battery, power failures, communication errors or tamper warnings. If you are not sure on how to identify and fix it, please give FHA security customer service team a call on 020 3137 8727 and our tech-savvy team can help you identify the fault and if needed, arrange engineer visits.
The yellow triangle or warning light means that your alarm system is experiencing a trouble condition. This could be caused by a number of different possible factors, such as a low battery, an activated tamper or communication problems.
Use your user code, keyfob, proximity tag or smartphone app to turn the alarm off. Your system may need a specialist engineer to identify and fix the problem. please give FHA security customer service team a call on 020 3137 8727 and our tech-savvy team can help you identify the fault and if needed, arrange engineer visits.
If you have a remote Key fob or Proximity tag you can use this to arm or disarm your system temporarily. And as soon as possible, call FHA Security customer service team on 020 3137 8727 to arrange an engineer visit to reset the code for you.
This is best left to the experts; arrange an appointment with the office for the callout.
Call list can be changed from the user setting on some makes and models. Please get in touch with the office to arrange a callout or telephone support.
Yes, you will need to book an engineer?s visit; engineers carry extra devices which can be added at the time of an annual service.
Yes, most systems do support wireless smoke sensors. Get in touch with the office to book a callout or service.
Yes, if it is a telecommunicating alarm it can be connected to your landline or a GSM dialler for calling when triggered.
If you have a two-way communicating alarm system supported by an IP Module, then all you need is a broadband connection and the app can then be downloaded to your Smartphone, you will need an engineer to help you with the setup.
Usually a British Standard grade 2 alarm is the minimum requirement. Best to get in touch with your insurance provider to confirm their requirements. If you already have an alarm, the paperwork with it and their website should confirm the certificate of conformity to EN 50131 standards.
