Terms and Conditions

Introduction

All our engineers are free of any police convictions, cautions or charges having a clear criminal record. We security screen all our staff members to DBS and BS 7858 standards - highest available standards in UK.

All alarm accessories and equipment installed is subject to the manufacturer’s original 12 month warranty. Any equipment failure in this time will be replaced free of charge. All workmanship is guaranteed for 12 months also.

We offer a range of service and maintenance package to fit the requirements and budget of the customers. You can also purchase service packages with extended warranties for up to 10 years when you purchase annual service package at the time of installation. Extended Warranty Service packages must be bought and paid for using our Direct Debit Payment Scheme. Extended Warranty Service Packages include unlimited remote support, 1 free service once a year and replacement of any faulty parts at the time of service. Additional call outs and services will incur additional call out charges for the same. . Batteries and all portable devices (Keyfobs, proximity tags etc) are excluded in the Extended Warranty Service. Annual service package purchased on a later day will only have our standard 1 year warranty on products and installations. You can also order servicing on a later date and that does not come with any additional warranties.

Alarm equipment replacement after 12 months or equipment failure after 12 months will be treated as a repair or service basis. Batteries and all portable devices (Keyfobs, proximity tags etc) are excluded in the warranty of the system purchased.

Alarm malfunction repair due to abuse of equipment even during the original warranty period will be charged at a call out fee plus price of part(s) replaced.

paying by direct debit, please note that Fitted Home Alarms has appointed the BACS Approved Direct Debit Bureau, Go Cardless, to collect your payments. Fitted Home Alarms or FHA Security will be shown on your bank statement for these direct debit payments.

We do not indemnify you against and do not accept liability for any financial or material loss or damage incurred due to the alarm equipment installed malfunctioning or being circumvented by a third party even during 12 month warranty period. The alarm is installed as a deterrent and no guarantee is given on our part that it will perform as expected in all circumstances. The maximum liability we will accept in any case is the total cost of the system as originally installed.

Refund Policy

Any products purchased from us that does not require any installation, comes with a 7 day cancellation policy and full refund will be made available.

For products purchased with installations or onsite service callouts, cancellations made before 48 hours of visit will only incur our administration fee of £50.00 and a refund will be processed within 5 working days.

For products purchased with installations, any cancellation within 48 hours within the confirmed date of installation will incur all our labour costs and administration costs and any balance due will be refunded within 10 working days.

Customer has all other statutory rights that the customer has as a Consumer and none of our Terms and Conditions shall affect your statutory rights. Details of our Terms and Conditions are available at the point of purchase before payments are processed.

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumerdirect.gov.uk

Our Site Usage Terms and Conditions

For purposes of these terms and conditions, "Fitted Home Alarms", “FHA”, "I", "us" or "we" shall mean Fitted Home Alarms Ltd. The Term "you" refers to the user or viewer of the Fitted Home Alarms website. If you continue to browse and use our website, you are agreeing to comply with and be bound by the terms as outlined below.

Website Disclaimer

The information contained in this website is provided by Fitted Home Alarms for general purposes only and subject to change without notice.

While we try to keep the website up-to-date, we makes no warranties or representations of any kind whatsoever about the quality, content, timeliness, completeness, accuracy, reliability, adequacy, suitability or availability with respect to the website, or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event shall Fitted Home Alarms be liable for any loss or damage, including without limitation any special, incidental or consequential damages or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use or misuse of this website or the information, data or images herein.

Material Use/Copyright

The Fitted Home Alarms website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. This website and any product name, company name, logo, brand or other mark mentioned on this website may be trademarks and/or service marks or copyrights of their respective owners.

Any distribution of any information or image from this website, in whole or in part, is strictly prohibited other than the following: (a) You may print hard copies of any item for your personal and non-commercial use only; (b) You may copy the content to individual third parties for their personal use but only if you acknowledge the website as the source of the material. You may not without the express prior written permission of Fitted Home Alarms distribute or commercially exploit the content in any way, nor may you transmit it or store it in any other website or other form of electronic retrieval system.

You must not infringe the rights of others, including the right of privacy and copyright (an example would be sharing without permission of the copyright owner protected material such as a image, music or video file. Many of these activities could result in legal action, a fine or a term of imprisonment or both. If you are in any doubt as to the legality of anything, take independent legal advice before proceeding.

External Links

The Fitted Home Alarms website may contain links to other (external) websites from time to time which are not under the control of Fitted Home Alarms Therefore, we make no representations whatsoever about any other website to which you may have access through this website. When you access an external website, you do so at your own risk, and Fitted Home Alarms is not responsible for the content of those websites. The inclusion of any links does not imply a recommendation or endorse the content of that website. It is your responsibility to ensure that any page or website you select for viewing is free from content that you may deem inappropriate.

Jurisdiction

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

General

Fitted Home Alarms may amend the site usage policy from time to time, and will post any changes here, so that you are familiar with the policy adopted by us.

If you have any questions in regard to this policy or wish to report a breach of this policy please contact us at the address below:-

Fitted Home Alarms Ltd.
1 Twyford Place
Lincolns Inn Office Village
Lincoln Road
High Wycombe
HP12 3RE